Frequently Asked Questions (FAQ)
We want your shopping experience at The Maharaja’s Key to be easy and worry-free. Here are answers to the most common questions customers ask.
Orders & Shipping
Yes, COD is available on most orders. The availability may depend on your pincode.
Our delivery time is:
Standard Delivery: 4–7 business days
Express Delivery: 2–4 business days (if available)
You will receive a tracking link once your order is shipped.
After dispatch, we send a tracking link on Email or WhatsApp. You can check your delivery status anytime using that link.
Currently, we ship only within India.
International shipping will be added soon.
Returns & Exchanges
Yes, you can request a size exchange within 7 days of delivery. The product must be unused and in original condition with all tags.
No, we do not offer refunds. We only provide exchanges or store credit, depending on product availability.
If you receive a damaged, defective, or wrong item:
Contact us within 48 hours
Share photos of the product
We will arrange an exchange at no extra cost
Yes, you can cancel the order before it is shipped. Once shipped, cancellation isn’t possible.
Product & Sizing Help
We try our best to show accurate colors.
However, slight variation is possible due to:
Lighting during photoshoot
Screen brightness & display settings
This is normal and not considered a defect.
Each product page includes a size chart. You can also contact us on WhatsApp for personal size guidance.
If you receive a damaged, defective, or wrong item:
Contact us within 48 hours
Share photos of the product
We will arrange an exchange at no extra cost
Payments & Security
We accept:
UPI
Credit cards
Debit cards
Net banking
Wallets
Cash on Delivery (COD)
All payments are processed securely.
General Information
Please contact us immediately. We will coordinate with the courier partner and help resolve the issue.
Yes, we restock many items. If a product is unavailable, you can message us and we’ll notify you once it’s back in stock.
Yes, we do offer custom stitching.
Need More Help?
If your question is not listed here, feel free to contact our support team anytime — we’re always happy to assist you!
